Ordering & Payment
How do I order a book?
Add the book to your cart, choose “Checkout” and enter your shipping details. You will receive a confirmation email with your order tracking number.
Which payment methods are available?
Cash on delivery is currently available in all governorates. We will announce online payment options as soon as they are enabled.
Do I need an account to order?
An account is not required, but it lets you follow your orders, save favourites and access your digital library at any time.
Can I change or cancel my order?
Yes, as long as it has not yet shipped. Contact us with your order number and we will update it right away.
Shipping & Delivery
How long does delivery take?
It depends on the governorate. The expected delivery time and exact shipping cost are shown on the checkout page before you confirm.
Is free shipping available?
Yes, shipping is free on orders over ج.م 1,000.00.
How do I track my order?
On the “Track Order” page, enter the tracking number from your confirmation email to follow each stage of your order.
Can I collect my order from your premises?
Yes. Choose “Pick up from the publisher” at checkout and we will notify you as soon as it is ready.
Exchanges & Returns
What is your exchange policy?
You may exchange a book within 14 days of receipt if it has a printing defect or does not match your order.
What if my book arrives damaged?
Photograph the book and packaging and contact us within 48 hours; we will send a replacement at no extra cost.
Digital & Audio Books
When can I download my digital book?
The download link is activated once payment is confirmed. It appears in your confirmation email and under “My Library” in your account.
Do download links expire?
Yes. Each link has a validity period and a limited number of downloads to protect authors' rights. If you run into any issue, contact us and we will renew it.
Publishing With Us
How do I submit my manuscript?
On the “Publish With Us” page, complete the form and attach your manuscript or a sample. We read everything we receive.
When will I hear back?
We usually reply within two to four weeks, depending on the length of the work and the number of submissions.
Didn't find your answer?
Our team will be glad to reply to your message as soon as possible.